Problem Determination Aids

Enterprise Problem Solver

According to IBM, 80% of all unplanned downtime is caused by application failure or operator error.

That could be just a record lock, an incorrect library list, rushed program changes or a distracted end user.

When problems occur, your company may lose time, revenue, miss deadlines, and damage its reputation. In an e-business environment, availability is simply live-or-die.

That's why you need Enterprise Problem Solver. You will be amazed at how easily you can avoid costly downtime, improve your end user service level, and assure the continuous availability of your critical processes. Rapid Detection and Powerful Messaging options provide first line defences in addition to Rapid Notification through:

       * Graphical console

       * Pager / SMS / email

       * Visible / Audible alert

Customizable distribution of messages to the real problem-owner Operation frameworks (Tivoli, etc.) Help Desk and Workflow (Remedy, etc.)

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